To initiate a return, contact us at support@tiptoneaudio.com within 30 days of delivery to receive a Return Merchandise Authorization (RMA) form. Returns sent without a valid RMA form will not be accepted.

To qualify for a full refund, returned products must meet all of the following conditions:

• The product must be in new or like-new condition
• The product must be returned in its original packaging with all included accessories
• The RMA form must be included inside the shipping box

Products that show signs of wear, abuse, unauthorized modification, or that are missing accessories may be subject to a restocking fee of up to 15% of the purchase price. TipTone Audio Devices, LLC reserves the right to deny a return in cases of excessive wear or damage.

Return shipping is the responsibility of the customer. We strongly recommend using a trackable, insured shipping method. TipTone Audio Devices, LLC is not responsible for items lost or damaged in return transit.

The returned product must arrive at our facility within 10 business days of RMA issuance. Returns received after this window may be denied.

Once the returned product is received and inspected, refunds will be processed within 5 business days to the original payment method.

The following are not eligible for return or refund:

• “B-stock,” “scratch and dent,” or “as-is” items sold at a discount
• Products purchased from an authorized third-party retailer (please contact the retailer directly)
• Products returned more than 30 days after delivery

This warranty does not cover:

• Damage caused by accident, misuse, abuse, neglect, or unauthorized modification
• Damage caused by operating the product outside the permitted or intended uses described in the device documentation
• Damage caused by service performed by anyone who is not a representative of TipTone Audio Devices, LLC
• Cosmetic damage, including but not limited to scratches, dents, and broken plastic
• Loss or theft of the product
• Damage caused by electrical surges, lightning, or other external causes

In the event of product malfunction, the purchaser’s exclusive remedy is repair or replacement as set forth above. TipTone Audio Devices, LLC shall not be liable to any party for damages arising from product failure, including but not limited to lost profits, lost savings, damage to other equipment, or incidental or consequential damages of any kind. Under no circumstances shall TipTone’s liability exceed the original purchase price of the product. All other warranties, whether express or implied, are hereby disclaimed. By using this product, you agree to and accept all terms stated herein.

To request warranty service, contact TipTone Audio Devices, LLC at support@tiptoneaudio.com to receive an RMA form and return instructions. Proof of purchase (original receipt or order confirmation) may be required. Do not ship any product without first obtaining an RMA form.

TipTone Audio Devices, LLC will not sell, rent, or otherwise disclose your personal information, including email addresses and telephone numbers, to any third party. Customer contact information is retained solely for order fulfillment and direct communication purposes. We do not conduct telephone marketing and will not provide your name or phone number to any party that does. Customers who have made a purchase or subscribed to our mailing list may occasionally receive emails featuring product news and promotional offers. To unsubscribe from marketing communications at any time, simply click the “unsubscribe” link included in any of our emails.